Current courses and seminars

Submission of travel/subsistence expenses for CPD and Foundation Training course claim forms FP84.

The Family Health Services (FHS) underwent a reorganisation from 1 April 2015 resulting in slight changes to their team in Welwyn Garden City.  They are also reviewing core and non-core work that they carry out.  This does mean a change to how FP84 forms will be processed.  All submissions on an FP84 form for travel/subsistence expenses for Continuing Professional Development and Foundation Training Courses must now be submitted to:


Dental Travel Claims

Primary Care Team

NHS England

Charter House


Welwyn Garden City AL8 6JL


To Book courses at the post graduate centres please use INTREPID website :-Copy and Paste this link into your browser and then click on the yellow “Intepid Course Manager” box to log into your account.



Dear Dental Colleague

If you would like to receive information regarding local section 63 courses in Hertfordshire, please would you forward your details to:-

Christine Crick
Postgraduate Centre Manager
East & North Hertfordshire NHS Trust

Please note change of phone numbers
01707 22456601707 224566
01438 28407601438 284076



Health Education East of England has recently introduced a small change to the provision of Dental Multi-professional Education in our region.  This change is to enhance the quality management of the education and CPD certificates provided.

At each event you attend there will now be two registers.  There will be the normal start register.  However, there will now be a separate register that you will need to complete at the end of each session.

This new procedure will enable HEEoE to demonstrate each learner has attended the whole session.  This will reinforce the status of the CPD certificates you receive from HEEoE.

It is vital that you sign both registers when you attend an event at any of the HEEoE Postgraduate Centres.  If you do not sign both you will be unable to claim your CPD Certificate.

This process has just come into force February 2015

I hope this new process is clear?  If you have any queries do not hesitate to contact your Postgraduate Education Centre.





Training Guides and Free CPD available on this LINK 




Starting Well Core 2019 event (CPD available) 

This is an inter-professional facilitated learning session on: Oral Health and Dental Access for young children for the whole team.

Starting Well Core will be a relaxed and informal learning session with an opportunity to network with colleagues from a range of different health professional backgrounds including dentists, dental health care practitioners, NHS England, Smile 4 Life and Local Authorities.

This has been organised by your Local Dental Network of NHS Midlands and East (Central Midlands) you and your staff are invited to one of the following events which are free and will include refreshments.

Please find attached information for these meetings. Those most convenient for us are in Hertfordshire and Luton.

The following links can be used to register for these events.
24/01/19                        Hertfordshire
07/02/19                        Bedfordshire Luton and Milton Keynes

Inflation-busting CQC fee rises will place an unjustifiable burden on practices

Plans would see GDPs face a 13% increase in fees – over £100 for the average provider – from April 2019, while GPs will see their fees unchanged. This represents a wholly disproportionate burden, particularly on smaller practices.

Take this opportunity and spell out to the CQC what these extra burdens will mean for your practice. This is the link:

Just a couple of points you might want to include
We are the LOWEST RISK of any group the CQC inspects yet pay more than GP practices who get help from NHS England. Why should corporates with 49-100 sites pay at a 70% discount to single-handed practitioners? We need a level cost playing field.

Take part and make a difference- the CQC actually do listen to well crafted arguments so a good response from GDPs may well make a difference.

BDA members – Currently there are elections to the BDA Principal Executive Committee taking place please vote. We have 2 Herts members standing.

Complaint handling best practice

Along with 27 other organisations from across the dental sector, the GDC has developed a set of universal principles for good complaint handling. The six core principles provide a simple template for best practice, helping professionals and patients to get the most from feedback and complaints, for the benefit of all.

The principles set out a very clear picture of what patients can expect when providing feedback or making a complaint.
The six core principles are:
All of your feedback is important to us.
We want to make it easy for you to raise a concern or complain, if you need to.
We follow a complaints procedure and keep you informed.
We will try to answer all your questions and any concerns you raise.
We want you to have a positive experience of making a complaint.
Your feedback helps us to improve our service.

A poster and leaflet showing these core principles are available for you to display on walls and in waiting areas of your practice. By using these materials, you can clearly demonstrate to patients that you follow a good complaint handling procedure. The leaflet and poster can be downloaded via this link

In addition, there is a social media toolkit which contains example Facebook and Twitter posts, plus visual assets, along with a news story template that you may wish to publish on your website to tell your patients about this initiative. The toolkit can also be downloaded from the link above.

The poster and leaflet are also available in hard copy on request by emailing